For inquiries please call +1 (250) 851-2404.
Terms and Conditions
Welcome to our website. The following terms and conditions govern your use of our website and services. By accessing or using our website, you agree to be bound by these terms. If you do not agree with any part of the terms, you must not use our website.
1. General Use
This website and its content are for your personal, non-commercial use. You agree not to use this site for any unlawful purpose or in any way that could damage, disable, or impair the site.
2. Intellectual Property
The content, layout, design, data, databases, and graphics on this website are protected by intellectual property laws and are owned by our company or our licensors. You are granted a limited, non-exclusive, non-transferable license to access and use the content for your personal use. You may not copy, reproduce, modify, or distribute any content without our express written permission.
3. Bookings and Transactions
All reservations and financial transactions made through our website are subject to our specific booking and cancellation policies, which are provided to you at the time of booking. Prices and availability are subject to change without notice. We reserve the right to refuse or cancel any booking for any reason.
4. User Accounts
You may be required to create an account to access certain features. You are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account. We reserve the right to terminate your account at our sole discretion.
5. Limitation of Liability
The information on this website is provided "as is" and without warranty of any kind, either express or implied. We do not guarantee the accuracy or completeness of the information and will not be liable for any errors or omissions. In no event shall we be liable for any direct, indirect, incidental, or consequential damages arising from your use of the website or services.
6. Changes to Terms
We reserve the right to update or modify these Terms and Conditions at any time without prior notice. Your continued use of the website following any changes signifies your acceptance of the new terms.
7. Contact Us
If you have any questions about these Terms and Conditions, please contact us.
Return and Refund Policy
Booking & Cancellation Policy
This policy sets forth the terms and conditions for booking and canceling reservations made through our website for properties managed by our group, except where otherwise specified in the contract.
Cancellation Terms:
1. Standard Rates: You may cancel your reservation without penalty up to 30 days (groups) or 48 hours (individuals) prior to your scheduled check-in time.
2. Non-Refundable Rates: Please note that reservations booked under a non-refundable rate are not eligible for a refund in the event of cancellation.
3. Late Cancellations: Cancellations made after the designated cancellation period or a no-show will result in a charge equal to the first night's stay plus applicable taxes.
Refund Eligibility
Refunds are applicable for cancellations that meet the terms outlined above.
For issues or discrepancies during a stay, please contact the hotel's front desk immediately to allow them to address and resolve the situation. Refunds for service issues will be handled on a case-by-case basis.
Process for Cancellation
- To cancel your reservation, please contact us directly at the hotel's front desk email/ phone number with your reservation confirmation number.
- For bookings made through a third-party site (e.g., Expedia, Booking.com), you must contact the original booking platform to process your cancellation.
Process of Refund
- Once your eligible cancellation is confirmed, we will process a refund to your original method of payment.
- Please allow up to 10 business days for the refund to be reflected on your bank or credit card statement.
Contact Details
For any questions regarding your booking or cancellation, please contact our team via email at sales@rzhhotels.com or phone us at 250-851-2404.
RZH Hotel Group
339 St Paul St, Kamloops, BC V2C 2J5, Canada
Copyright © 2026 RZH Hotel Group - All Rights Reserved.